Insider Gems & Experiences 

BOOKINGS

We are a reliable, pre-booked private service. To avoid disappointment, confirm 24 hours or more in advance. Our office, 7 Katoomba Street, Katoomba is open 9am-5pm from Thursday to Monday. We are not like taxis or other "on call" transport options like Uber.

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PAYMENT

We will send you options for credit card or EFT payment. As soon as your deposit is received, your booking is confirmed. The balance is due 48 hours before the experience. Cash payments may be made in person at 7 Katoomba Street, Katoomba, during opening hours.

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CANCELLATION

If your plans change, you’re welcome to reschedule or cancel your booking up to 48 hours before your experience for a full refund. For example, if your booking is for the 10th of the month, you can cancel anytime up to and including the 7th.

Cancellations made within 48 hours of your experience will forfeit the 50% deposit.

If you cancel within 24 hours of your booking, unfortunately, no refund is available. Cancellation time periods also apply to requests for shorter tour lengths than the confirmed booking.

Please note: If any of our terms and conditions are breached, Out of the Blue reserves the right to cancel your booking immediately without refund.

 

 

WEATHER & FORCE MAJEURE

Tours and transfers operate in most weather conditions. Standard cancellation periods apply in the event of inclement weather. In the event of extreme weather or unforeseen circumstances (e.g., road closures, natural disasters), Out of the Blue may alter or cancel your booking for safety reasons. In such cases, you will be offered a reschedule or a refund.

 

 

CHILD CAR SEAT SAFETY

Children aged under 7 years must use an approved suitable child restraint when travelling in a vehicle. If you do not have a suitable restraint for your child/ren, please notify us when booking. We may be able to supply one, at additional cost, but this is not guaranteed.

NSW LAW

Children aged under 7 years must use an approved child restraint suitable for their age and size.

• Children up to the age of 6 months must use a rear-facing child car seat.

• Children aged between 6 months and 4 years must use either a rear-facing child car seat or a forward-facing child car seat with an inbuilt harness.

• Children aged between 4 and 7 years must use a forward‑facing child car seat with an inbuilt harness or an approved booster seat.

Children aged 7 years and over who are too small to use a seatbelt should use an approved booster seat or an anchored safety harness. The suggested minimum height for using a seatbelt is 145cm or taller.

 

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ACCESSIBILITY

We are happy to do whatever we can for anyone with mobility issues. Our vehicle is a Nissan Murano SUV. It is higher to get into than a standard sedan. Travel wheelchairs/walkers up to 20kg may be able to be stored in the boot. Please let us know what you need so that we can confirm upon booking.

 

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LIABILITY

While all reasonable care is taken, Out of the Blue is not liable for any loss, damage, injury, or delay incurred during your tour or transfer except where required by law. Passengers are responsible for their own personal belongings at all times.

 

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SAFE & RESPECTFUL BEHAVIOUR

We are committed to providing a safe and enjoyable experience for everyone. We have a zero-tolerance policy for abusive, aggressive, or disruptive behaviour. This includes failure to comply with safety regulations, such as wearing a seatbelt, or any level of intoxication that we believe could compromise safety. We reserve the right to refuse service at our sole discretion. In extreme situations, we may escalate matters by involving local authorities and proceeding to the nearest police station if necessary.